Shad Indian

Posted by Colin

Where: 96 Tooley Street, SE1 2TH
Cost: Mains approx £9-£13 per person
Website: www.shadindian.com
Food Rating:
Service Rating:

Ruth and I are in mourning. Our grief has led to a I Live By The River first – two ratings for a restaurant, one for the food and one for the service. On Saturday night we took two friends along to Shad Indian on Tooley Street, our favourite and local Indian restaurant. We’ve eaten here many times before and its our Indian of choice when it comes to takeway. No longer.

We had originally booked for 8pm but it became clear that it would be touch and go if one of our friends would make it on time due to a delayed train. So we duly called the restaurant and asked whether it was possible to delay our table by 30 mins, to which they said it wouldn’t be a problem. We get to the restaurant and are told they don’t have a table for us because we booked for 8pm and no-one had informed them of our call. After a discussion in front of most of the restaurant, the waiter said he would go and find out what was happening. After 10 minutes we had to ask again because no-one was forthcoming. Eventually, we were shown to a table at around 8:50pm and the head waiter told us he was going to “kick the arse” of the person who’d taken our phone call.

A different waiter took our orders. The first two people ordered different things and the waiter made a sarcastic comment about how the chef “would be pleased” that he’d have to cook different dishes. I was next and I ordered the Seafood Bhuna and was asked whether I really wanted that as the chef “always overcooks it”. Having eaten there before, I knew how good the food is and so I suspect he was trying to get me to order a dish that was quicker to cook. He then left the table and we had to get him back to take the final person’s order.

When the food arrived it was, as usual, delicious. The seafood bhuna was beautifully spiced and the seafood perfectly cooked. I would recommend the food to anyone. At the end of the meal the head waiter came back and asked how things were. I calmly explained that the service had been poor for the above reasons and that it was a shame because we were regulars and the food was so good. He snapped back at us, cutting me off mid sentence and saying “if you’re going to go down that route, I’ll give you 10% off and that’s it”. I thanked him and asked him whether, in two hours, he’d managed to find out who took our original call and why we’d been messed around. He said that he’d been too busy to find out. I said we wouldn’t be coming back again.

Verdict:

Delicious food that isn’t too expensive, we’d rightly loved this place for ages. However, we just feel let down by the way we were treated from not dealing with our phone call properly to originally missing someone’s order. And I have never ever been to a restaurant before where you order a dish and the waiter discourages you from ordering it apparently because the chef is incompetent. Maybe they don’t need to look after their regulars because of their location on such a busy street, but it is such a strange way to run a business.

So we’re now on the lookout for a decent Indian restaurant in and around SE1. Got any suggestions for us?

Hide Bar

Where: Bermondsey Street, SE1
When: 14/02/12
Website: http://www.thehidebar.com/
Price: £7 – £8 a cocktail
Rating:

Hide by name, hide by nature – at least that’s what our drinks did for nearly half an hour at this Bermondsey Street cocktail bar. Having just moved into the area, Ruth and I were keen to explore “The Street” and took the opportunity to pop round the corner for a cocktail after our Valentine’s meal in.

Upon arrival we were shown to a table towards the butterfly wallpapered back area of the bar. After a few minutes of deliberation, I went up to the bar to order our cocktails. I was asked where I was sitting and told that the drinks would be brought over. Almost fifteen drinkless minutes later, we grabbed a waiter and said our drinks hadn’t arrived yet. He went to look into it. Ten minutes later, still no drinks (or waiter). Ruth went to see what was happening and a few minutes later a third waiter returned to our table to inform us our drink order had been lost and we were asked to order again. No apology – just a matter-of-fact sense of ambivalence towards us.

When the drinks finally arrived, around half an hour after we’d initially ordered them, they came without any kind of regret or apology for the wait. I’d love to say that it was because it was Valentine’s and they were heaving, but the bar wasn’t overly crowded – they must see more people on a Friday night.

The sorry state of the service was a shame because the belated drinks were actually pretty good. I had the Eagle Sling – Eagle Rare single barrel Kentucky Bourbon, Galliano Authentico, orange and lemon zests, stirred and topped with Canada Dry ginger ale. Ruth plumped for the Passionate Englishman – Hendrick’s Gin stirred with passion fruit purée, lemon and sugar. But by that time the shine had been taken off the experience and, rather than try something else from the extensive menu, we went home. On asking for the bill at the bar it came back with someone else’s drinks on, just to compound our sense of their incompetence. We got them removed, settled the bill and left.

Verdict:

Nice drinks, shocking service. Perhaps they were having an off night. We were really excited about having such an extensive menu of cocktails – some of which are Hide originals – a five minute walk from our new front door. With it being so close, we’ll probably try it again and report back. But don’t hold your breath.